Privacy Policy

1. Who we are

SERVEXA LIMITED is the data controller responsible for your personal data.

Contact details
Email: sales@servexa.co.uk
Phone: 0333 0510113
Registered in the United Kingdom

2. Personal data we collect

• Name
• Email address
• Telephone number
• Details submitted via enquiry forms
• Information provided during phone calls
• Call recordings, voicemails, and AI-generated transcripts
• Communications with us by email or phone

3. How we collect data

We collect personal data through:

• Enquiry forms on our website
• Direct phone calls and emails
• Third-party platforms and CRM systems
• Cookie technologies (see Cookie Policy)

4. How we use your data

We use your personal data to:

• Respond to your enquiries and provide services
• Manage our relationship with you
• Improve our services and customer experience
• Comply with legal obligations
• Send you relevant communications (with consent)

5. Legal basis for processing

We process your personal data based on:

• Performance of a contract (to provide services you request)
• Legitimate interests (to manage our business effectively)
• Consent (for marketing communications)
• Legal obligation (to comply with laws)

6. Data sharing

We may share your personal data with:

• Trusted UK-based service providers
• HubSpot CRM for customer relationship management
• Professional advisors (legal, accounting, etc.)
• Regulatory authorities (when required by law)

7. Data retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law. Typically, this is 7 years from the end of our relationship with you.

8. Your rights

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (subject to legal requirements)
• Restrict processing of your data
• Data portability (in certain circumstances)
• Object to processing
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at sales@servexa.co.uk

9. Contact details

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

SERVEXA LIMITED
Email: sales@servexa.co.uk
Phone: 0333 0510113